Terms & Conditions of Sales

GENERAL TERMS AND CONDITIONS OF SALE

MH Hotel & Spa – Online Reservations

Establishment identification

These General Terms and Conditions of Sale apply to accommodation services offered under the MH Hotel & Spa brand, operated by:

MoodHouse SAS
Simplified joint-stock company
Registered office: 103 rue de la Pompe, 75016 Paris
RCS Paris: 902 133 180
Intra-Community VAT number: FR30 902 133 180

Establishment operated under the MH Hotel & Spa brand
9 rue Mané Guen – 56610 Arradon

Contact: mhhotelspa@gmail.com

1. Purpose

These General Terms and Conditions of Sale (GTC) are intended to define the terms and conditions of booking and stay at MH Hotel & Spa, made via the Elloha online booking platform.

Any reservation implies full and complete acceptance of these General Terms and Conditions as well as the specific conditions of the reserved rate.

2. Capacity to contract

The client acknowledges having the legal capacity to contract, being of legal age and acting for personal purposes not related to a professional activity.

3. Reservation

Booking is done online via the Elloha platform.
The customer selects the services offered and acknowledges having read their nature, purpose and applicable terms of sale.

The reservation is considered firm and final at the end of the booking process.

4. Rates and taxes

Prices are shown in euros, inclusive of all taxes (TTC), per room and for the selected dates.

Tourist tax, if applicable, is payable on site.

Depending on the period and availability, the establishment may offer different types of rates, including a flexible rate and a non-refundable rate, with specific conditions detailed at the time of booking.

5. Payment terms

The customer's bank details are requested in order to guarantee the reservation.

No amount is charged at the time of booking for rates not subject to prepayment.

Payment for the stay is made directly to the establishment on site, except for special conditions related to the reserved rate.

6. Cancellation, modification and no-show conditions

6.1. Non-refundable fee

When this rate is offered, reservations made at the non-refundable rate cannot be modified or cancelled.

The sums paid at the time of booking constitute a deposit and are non-refundable.

6.2. Flexible pricing

For flexible rate bookings, cancellation is free up to 2 days before the arrival date at 12:00pm.

After this period, or in the event of no-show by the client on the scheduled arrival date, 100% of the amount of the first night will be charged as compensation.

In accordance with Article L.221-28 of the Consumer Code, the customer does not have the right of withdrawal for accommodation services.

7. Hotel stay

Rooms are available from 2:00 PM on the day of arrival and must be vacated by 11:00 AM on the day of departure.

An identity document may be requested upon arrival.
The customer agrees to abide by the establishment's internal regulations.

Any inappropriate behavior or behavior contrary to the rules of the establishment may result in exclusion without refund.

8. Responsibility

The establishment declines all responsibility in case of theft, loss or damage to the client's personal belongings during the stay.

The photographs and descriptions on the website are not contractual.

The establishment cannot be held responsible for the non-execution or improper execution of the reservation in the event of force majeure, due to the client or a third party.

9. Personal Data

The personal data collected is necessary for the management of reservations and is processed in accordance with the regulations in force relating to the protection of personal data.

10. Consumer mediation

In accordance with articles L.Article 612-1 et seq. of the Consumer Code stipulates that the customer has the right to use a consumer mediation system free of charge in order to resolve amicably any dispute between the customer and the establishment.

The competent mediator is:
Tourism and Travel Mediation (MTV)
BP 80 303 – 75823 Paris Cedex
Email: info@mtv.travel
Website: www.mtv.travel

The customer may also use the European online dispute resolution (ODR) platform, accessible at the following address:
https://ec.europa.eu/consumers/odr